So anyway, while waiting to receive the final 10 bottles set for delivery, I ran across this link and thought it was hilarious, mainly because it's sooo true. The author is a Japanese guy that spent 11 years in the US, then came back to a wall of bureacracy when he got home. Anyway, a little anecdote from the link:
In the last three years, I have been called a member of the revisionist school. The revisionists are known for stating that the Japanese are different from Westerners, socially, politically and economically. I do not consider myself a revisionist, but I must say that Japan as a system is quite different from the West. How different? Japan is a conformist society.
Let me give you an example. The following incident took place at the Akasaka Prince Hotel. It was around 6 p.m. and I was waiting to meet a friend. He had asked me to wait for him at the bar on the top floor. Since I arrived early I sat at the counter. A waiter came and asked what I would like to drink. I noticed an open bottle of white wine in an ice-bucket behind the counter, and the following was our dialogue:
"I would like to have a glass of white wine."
"I'm sorry but we can't offer you white wine. "
"Why can't I have a glass of white wine?"
"It's not on the drink list."
"But I see an open bottle of white wine right over there."
"I will bring you a wine list and you can choose a bottle from there."
"But I only want a glass of wine."
"I'm afraid you will have to order a bottle."
"But all I want is a glass of wine."
". . ." (Silence)
"Why can't I have a glass from the bottle which is already open?"
"I'm sorry, I will have to talk to my superior."
After waiting for a couple of minutes, the waiter came back with a man in a tuxedo.
"Sir, I'm sorry but we do not offer wine by the glass in this bar."
"If that's the case, why is there an open bottle of white wine over there?"
He goes to the bartender, who whispers into his ear, then returns to me.
"That wine is used to make cocktails."
"What kind of cocktails?"
"The cocktail is called Kir. We mix it with Cassis liqueur, sir."
"I see. Okay, then give me a Kir without the Cassis."
The floor manager thought about it for a second, with a slightly perplexed look on his face.
"I'm sorry but we cannot do that."
His look of perplexity increased.
"I will have to speak to the assistant manager of the hotel. Please excuse us."
I waited for about five minutes, and a gray-haired man came. His first comment was,
"We are trying to accommodate your request as much as possible, but up until now nobody has made this kind of request."
"Well, you should be happy that I'm setting a precedent for you. Charge me for the price of the cocktail, but just give me a glass of wine."
"You see, we're happy to accommodate you with anything from the drink menu, but I regret to inform you that we don't offer anything not on the menu. It's our policy."
"You just told me that your job is to accommodate guests' requests as much as possible."
"I don't think I'm requesting anything outrageous. All I want is a glass of white wine, and there is an open bottle right in front of us. I don't understand your inflexibility."
". . ." (Silence)
"You run a first-class hotel."
"Thank you sir."
"I believe that the first thing you learn in hotel management course is to try to accommodate guests' needs."
"You're absolutely right sir."
"So don't you think that granting my request would be staying within the principle of good hotel management?"
"That is correct, sir."
"So if I'm correct, why can't you offer me a glass of white wine?"
The assistant manager, with a strained smile on his face, replied,
"Okay, we will offer you a glass of white wine, but please understand that it will be only for today."
I finally got what I wanted, but it took more than 15 minutes. This is just one example, but this kind of rigid behavior is rampant in Japanese society. This rigidity reminds me of patients who exhibit symptoms of frequent hand-washing, which is often diagnosed as obsessive-compulsive disorder. It is difficult to think that so many people in Japan have neurotic symptoms. In fact, most people I meet privately do not exhibit any signs of neurosis; they are normal individuals. The question then is why do these people become rigid in an official setting? My answer to this question is that it is not the people, but the system, that is neurotic.
The problem lies with the bureaucrats, the architects of Japan, Inc., since they are not aware of their illness and they continue to educate, or to be more fashionable, to "mind control" the people. Once people are in a group setting, they become disciples of Japan, Inc. In the case of the incident at the Akasaka Prince Hotel, the assistant manager's job, instead of accommodating customers' needs, is to keep customers within the bounds of the existing rules and regulations.
This may seem ridiculous, but sometimes it really is all too true! One time I asked a girl to give me a Coke with no ice... after giving me a totally blank stare for a bit, she actually goes to the manager to discuss the matter. After consultation, she finds that yes it's ok to not give me ice. Ok. Sooo, I get my Coke and look down and what do I find? A half-filled cup of Coke! I show her this and ask her where the rest is - she said that she was only permitted to give me a set amount of Coke!! After some scowling and pleading to her apparent lack of reason from my view, off to the manager she again goes. They consult. He then comes over and apologizes, saying that he apparently can't spare the fraction of a yen it would cost them to properly fill my cup. The reason? "Because that's the way we do things." Wow.
All I have to say is, this guy has a book (in English evenand man do I want to check it out. And with that, my wine has arrived! Back to "work"...